When you start up a business, you have to consider how you will run your customer support operation. If you’re a sole trader it may be hard to man the phones all day, so you may favour email support. Larger companies may also offer email support, but have more resources to offer the customers in …
"Taking Care of Your Business... Behind the Scenes"
Getting that all important first customer is a big mile stone for any business. Once you’ve made that first sale, you need to work at keeping your customers happy to make sure they come back to you. Never think of a customer in terms of one sale: if you encourage them to use your services …
Social media is a force to be reckoned with when it comes to creating a good online presence for your business and building up a good reputation. Most companies these days set up an account on Facebook, Twitter, Instagram and even Pinterest, but knowing how to manage these accounts can either enhance your reputation or …
Delegate and do what you do best When you take the first step and set up your own business, one of the hardest things to do is delegate the work. This is also imperative if you want your business to expand and develop. As your business starts to grow, you’ll soon discover that it gets …
‘The customer is always right,’ Except of course on the many occasions that they are wrong. At times like this you need to bring all your customer service skills in to action, or that customer could cause your business a lot of damage. Even one customer, if they’re treated badly, can spread the word among …
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