Category Sales Archives - Smart Business Solutions

Phone support vs Email Support

When you start up a business, you have to consider how you will run your customer support operation. If you’re a sole trader it may be hard to man the phones all day, so you may favour email support. Larger companies may also offer email support, but have more resources to offer the customers in …

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Branding and the Psychology behind colours

One of the most important decisions you ever make in business is how to brand yourself. You need a professional look and feel which matches your business style. You don’t just need a well designed and professional logo – you need to consider the colours and style you use very carefully. The wrong choice or …

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Networking for your business

When you first decide to set up business for yourself, you will hear a lot about networking. Networking simply means that you have made contact with other businesses and you can all work together to help each other. For example, in the building trade, people often want more than one job done, so carpenters, plumbers …

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Why bad customer service is important

‘The customer is always right,’ Except of course on the many occasions that they are wrong. At times like this you need to bring all your customer service skills in to action, or that customer could cause your business a lot of damage. Even one customer, if they’re treated badly, can spread the word among …

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